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Fully-Managed IT Services
We’ll Worry About Technology – You Can Focus on Your Business
A Complete Suite of Fully-Managed IT Services available
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Managed IT Server and Desktop Support

Check out some of Managed Support Features

Just some of the features we offer in our packages

Features Regular Premium Premium Plus
Remote Conntrol
Daily Health Checks
Asset Auditing
Send live message alerts
Managed Antivirus
Web Protection
Risk Management
24/7 Support

How will our Regular Care benefit you?

Our Remote Monitoring Manager monitors all of your servers and Desktops, and when their is an alert our expert technicians will take action day or night – when critical issues arise.
We can utilise remote restart to minimize down-time and reduces after hours call volume.
In addition to creating alerts & tickets, we leverage our extensive knowledgebase to provide tips and information for remediation and resolution.
We ensure that Anti-Virus software is up-to-date, minimizing the risk of security breaches and
providing peace of mind.
We do extensive testing on Microsoft security patch rollups and publish a detailed report that lists issues we’ve identified along with any steps to avoid or remediate the problem. This enables you to anticipate issues and minimize client impact when patching their machines.

How will our Premium Care benefit you?

Our NOC technicians will troubleshoot and proactively address issues on monitored servers, and independently
resolve alerts and tickets for you – further minimizing downtime for your business.
Our AV management is expanded – we proactively update definitions and reinstall AV software as necessary, keeping you and
your clients secure with the knowledge that they are always protected.
The NOC team will delete unwanted logs or clean up disks as needed, so you and your clients will never miss a beat

How will our Premium Plus Care benefit you?

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You can create and assign issue-based tickets to our technicians for full problem resolution.
Time-consuming routine maintenance tasks (see ‘Key Features’ above) can also be outsourced to the NOC team, freeing you to focus on growing your business.
Our AV management is expanded even further – NOC technicians update definitions and assist in the cleanup of found viruses, minimizing the time you have to spend managing your AV solution.
Lights out management is expanded; the NOC will reboot any server identified as offline, regardless of alert or issue.
Free Network Availability Monitoring

 

Assign occasional maintenance/projects tickets including:
• AV scan and remediation for infections
• Service Pack Installation
• Driver updates for servers
• Firmware updates (with LOM access, or – if vendor provides
through the console)
• Server Cluster Health Checks and remediation/ recommendation for improvement
• Citrix XenApp hotfixes, rollup installations and configuration
• Exchange
• Health Checks for Exchange 2003 and above –
includes running Best Practice Analyser and fixing
issues found
• Defrag and repair Exchange servers
• Update expired web certificates
• Setup email roundtrip monitoring
• Configure recipient update policies for multiple
domains
• VMware
• Health Checks of configurations, including vCPU
and memory, network setup
• Review error logs using vSphere or vCenter
• Reconfigure VMs & host data stores
• Hyper-V:
• Health Checks including network setup, memory
cache, RAID configuration
• Configure VMs
Assign issue-based tickets, including:
• Exchange
• Outlook web or Outlook Anywhere Access
• DAG replication
• Active Sync issues
• Spam issues
• Auto discovery feature issues
• Restore mailboxes as part of a disaster recovery
• Outlook calendar issues
• SBS
• Remote web workspace
• WSUS issues
• Windows Backup issues
• Sharepoint issues
• SBS Console crashes
• Reporting and monitoring services
• VMware performance issues on VMs and host machines
• Hyper-V performance issues
• Citrix XenApp Server:
• Login
• Secure gateway
• Web access
• Single Sign On
• Licensing
• Session issues, including time out, printing user
profile, certificate
• Publish Application, including access, streaming,
and publishing issues
• Port
• Load balancing
• XTE Service
• Email delivery issues
• Server performance issues, including high CPU, low
memory, memory leaks and slow response
• Group Policy failures, such as settings not getting applied
to user or machines
• Windows server errors (including blue screens, memory
dumps, & errors related to third-party apps on a besteffort
basis)
• Free Network Availability Monitoring
• Proactive rebooting of servers (when they go offline) via
Lights Out Management
• Up to 40% discounts for Tech Advantage projects
NOTE: Projects under Elite Server Care are limited. You can assign tickets/projects related to Server Health.
If you are adding/changing software, then it’s a Tech Advantage project.